Enhanced Telecommunications Corporation d.b.a LEACO (“LEACO” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about LEACO’s other policies and practices concerning broadband are available at www.LEACO.net (“LEACO Website”).
LEACO engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. LEACO’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. LEACO wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.
LEACO’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that LEACO uses to manage its network.
A. LEACO’s Network Transparency Disclosures
LEACO uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. LEACO believes in full transparency and provides the following disclosures about its network management practices:
1. Blocking: LEACO does not block or discriminate against lawful content.
2. Throttling: LEACO does not throttle, impair or degrade lawful Internet traffic.
3. Affiliated Prioritization: LEACO does not prioritize Internet traffic and has no plans to do so.
4. Paid Prioritization: LEACO has never engaged in paid prioritization. We don’t prioritize Internet for consideration to benefit particular content, applications, services or devices. LEACO does not have plans to enter into paid prioritization deals to create fast lanes.
5. Congestion Management: LEACO monitors the connections on its network in the aggregate on a continuous basis to determine the rate of utilization. If congestion emerges on the network, LEACO will take the appropriate measures to relieve congestion.
On LEACO’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on LEACO’s network.
Customers engaging in conduct that abuses or threatens the LEACO network or which violates the company’s Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to a ‘cease and desist’ request of any such conduct could result in service suspension or termination.
LEACO’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. LEACO’s network management practices do not relate to any particular customer’s aggregate monthly data usage.
LEACO monitors its network on a continuous basis to determine utilization on its network. LEACO also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, LEACO provides notification to the customer via email or phone. If a violation of LEACO’s policies has occurred and such violation is not remedied, LEACO will seek to suspend or terminate that customer’s service.
6. Application-Specific Behavior: Except as may be provided elsewhere herein, LEACO does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with LEACO.
7. Device Attachment Rules: Customers must use PPPoE for authentication of point to point connections between devices on the network. There is a limit of one (1) PPPoE session per account. For best results, DSL modems, wireless modems, or other proprietary network gateways used on the LEACO broadband network should be provided by LEACO. Customers may attach devices of their choosing to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. However, customers are responsible for ensuring that their equipment does not harm LEACO’s network or impair the service of other customers. LEACO is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to LEACO’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
8. Network Security: LEACO knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues, and phishing schemes. LEACO also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through the email. Spam files residing on the LEACO server are automatically deleted if not accessed within 14 days.
As its normal practice, LEACO does not block any protocols, content or traffic for purposes of network management, but LEACO may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.
B. Network Performance
1. Service Descriptions
LEACO deploys Internet access to its subscribers through hardwired broadband access via Fiber, DSL and wireless technology.
2. Network Performance
LEACO makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by LEACO’s network. LEACO measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.
However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond LEACO’s control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a LEACO broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen LEACO broadband plan.
For the wireless service, LEACO measures Bit Error Rate (BER) and the Received Signal Strength Indicator (RSSI) parameters for transmission rates, latency, and traffic every 15 min. For DSL, Fiber and T1 service, LEACO measures traffic every 5 min. All services are best effort.
LEACO tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed.
Customers may also test their actual speeds using the speed test located at http://leaco.speedtestcustom.com/ on LEACO’s website and may request assistance by calling our business office at 573-370-5010.
Based on the network information LEACO receives from its monitoring efforts, LEACO’s network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, LEACO has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. LEACO reports the results of this testing below. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period:
3. Impact of Non-BIAS Data Services
The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities.
Real time services, such as Non-BIAS services, include Voice over Internet Protocol (VoIP) and Internet Protocol (IP) video services, command optimal bandwidth. As Non-BIAS traffic is combined with general Internet traffic on LEACO’s network, broadband customers could experience service delays, although very unlikely, if there is an occurrence of congestion on LEACO’s network. In any such event, the Non-BIAS traffic is given priority over general Internet traffic.
LEACO provides Voice-over-the-Internet-Protocol (VoIP) to its fixed wireless customers. The VoIP traffic uses private RFC 1918 addresses, dedicated paths for VoIP and QoS on the routers/switches it touches. The QoS priority is based on the source and destination IP. Where VoIP traffic is combined with best effort Internet traffic and QoS priority is employed, the network could endure marginal delays if there are instances of bandwidth contention, although very unlikely.
C. Commercial Terms
Pricing and additional service information may be found at www.LEACO.net or via phone at 575-370-5010.
In addition to this Network Transparency Statement, patrons may also find links to the following on the LEACO Website:
For questions, complaints or requests for additional information, please contact LEACO at:
Business Office at 575-370-5010
Email at email@example.com