Support Programs for Qualifying Low-Income Customers


Terms and Conditions 

Lifeline is a government program that offers qualified households a discount on their monthly telephone or internet service. Each state has its own guideline to qualify. 

You can save up to $9.25 on your monthly bill. These benefits apply to Bundled internet and local phone service and will also cover your federal subscriber line charge. There are other options that can help you save money, including free toll blocking and a waived deposit with toll blocking on phone service. 

Lifeline is only available to subscribers who can prove their eligibility. When you sign up for Lifeline, you must show proof of participation in a qualifying program or proof of income. You're eligible for Lifeline if you, your dependent, or a member of your household participates in any of the following programs:       

  • Supplemental Nutrition Assistance Program (SNAP)
  • Veteran's Pension or Survivor's Pension
  • Medicaid
  • Federal Public Housing Assistance (FPHA)
  • Supplemental Security Income (SSI)
  • Income at or below 135% of the Federal Poverty Guidelines  

Lifeline may be used for one landline phone or bundled broadband internet service in your household, but not both. You may not transfer your Lifeline discount to another person. Lifeline discounts on phone service include a transfer restriction (port freeze) for 60 days.  

This means that you are unable to obtain the Lifeline discount on service with another provider for 60 days from the date that your current voice service Lifeline discount began. Lifeline discounts on bundled broadband include a transfer restriction (port freeze) for 12 months. This means that once Lifeline broadband discounts begin, you will be unable to obtain a Lifeline discount with another provider for 12 months if you switch your service. 

Contact us at 575-370-5010 for more information concerning the Lifeline discount program.   

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